I am a Technical Operations Specialist who bridges the gap between complex automation and smooth daily business operations.

I partner with CEOs to handle the "how" so they can focus on the "why." My expertise ranges from managing **backend systems and lead generation** (Snov, Apollo, Shopify) to providing **executive support** (Scheduling, Zoom Management, Client Support).

Whether it's building a Zapier workflow to save time or ensuring a Live Class runs perfectly, I provide the steady, execution-driven support needed to scale.

Web Operations & Marketing Automation - Robot Center

January 2022 - January 2026

Acted as the technical right-hand for operations, ensuring platform uptime and seamless data flow.

• Automation: Spearheaded outbound marketing campaigns using Snov.io and Apollo.io, automating the lead generation pipeline.
• Systems Ops: Managed backend logistics, resolving technical tickets, and utilizing AI tools to speed up content and code fixes.
• Documentation: Utilized Loom to document processes and create walkthroughs, ensuring the team remained aligned.

Admin & Automation Support - NXTRealty

March 2022 - April 2022

Supported business launches by building automated follow-up sequences (Zoho/Zapier). Monitored system performance to ensure communications went out on time and scheduling links were functional.

Marketing Operations Assistant - Bernie Gallerani

April 2021 - December 2021

Managed the company CRM, ensuring tags, segmentation, and timing were correct for broadcast emails. Coordinated asset organization for marketing campaigns and launches.

Platform Manager & Customer Support - Move Halal

February 2020 - April 2021

End-to-end management of the Shopify Store, including product listings and inventory. Provided steady Customer Support, helping clients with access, payments, and tech questions. Managed email automation pipelines (Mailchimp) for abandoned carts.

Online Teacher - ACADSOC

Feb 2018 - Dec 2018

Conducted online classes for students, managing the virtual classroom environment (Zoom/Skype) and ensuring students felt supported.

Virtual Assistant - My Shopping Deals

March 2018 - February 2020

General administrative support, backend website maintenance, and creation of digital assets for social media.

Customer Support Representative - VXI/ Direct TV

Sept 2016 - Dec 2017

Handled high-volume support tickets, resolving technical issues with a calm, steady demeanor. Expert in de-escalating client concerns.